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Get your order number handy and visit&#xA0;<a href="https://returns.getspeks.com/#/" style="text-decoration:none;">returns.getspeks.com</a>&#xA0;to start your return or exchange. Need additional help? Reach out via our&#xA0;<a href="https://www.getspeks.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact form</a>&#xA0;and one of our customer service reps will be in touch. Be sure to include your order number and the issue in your message, so we can help you out quickly!&#xA0;All international orders are final sale.

Get your order number handy and visit returns.getspeks.com to start your return or exchange. Need additional help? Reach out via our contact form and one of our customer service reps will be in touch. Be sure to include your order number and the issu

How do I make an exchange or return for something bought on your website?

Returns & Exchanges

What do I do with your products?

What are Speks made from?

Are Speks a knockoff of Buckyballs?

Can I order spare balls or pieces?

How do I clean a sticky Gump?

Why do my Supers look scratched?

Why do my hands turn black after playing with Crags?

Product Questions

When will my order ship?

How long will it take to get my order?

What’s the status of my order?

When I track my order, why does it show that tracking or a label has been created, but it has not been picked up?

How much does shipping cost?

What should I do if my order shows as delivered but I have not received it?

Where do you ship?

What if I want to change or cancel my order?

How do I make a return?

Can I make an exchange?

Orders & Shipping

What’s your return policy?

What if my Speks products arrive damaged?

When can I expect my refund?

How does your loyalty program work?

How can I see how many points I have?

I've forgotten or want to change my password.

Account and Loyalty Club

Who are you products for?

Do your products meet all safety standards and regulations?

Why can magnets be dangerous?

Can Speks damage hard drives or magnetic keys?

Can I play with your products if I have a pacemaker?

Can my pets play with Speks’ products?

General Product Safety

What ages are Speks magnet balls for?

What are Speks Magnet Balls made from?

Weren’t magnet balls banned a few years ago?

Do Speks magnet balls meet all safety standards and regulations?

Why are there so many warnings on Speks magnet balls and why are loose magnets considered to be dangerous?

What’s the difference between Speks and other magnet set brands like Buckyballs or Neocube?

How should Speks be safely played with and stored?

What should I do if I suspect that magnet(s) were swallowed or ingested?

Is there anything my medical professional should know when considering treatment options for magnet ingestion?

Speks Magnet Ball Safety

Do Geode, Helix, Fleks, and Spokes meet all safety standards?

Why are there so many warnings on Geode, Helix, Fleks, and Spokes and why are magnets considered to be dangerous?

Geode, Helix, Fleks, and Spokes Safety

What are Crags Magnetic Putty made of?

Do Crags meet all safety standards?

Why are there so many warnings on Crags and why are loose magnets considered to be dangerous?

How do I make an exchange or return for something bought on your website?Updated 3 months ago