General Product Safety

Speks Magnet Ball Safety

Geode, Helix, Fleks, and Spokes Safety

Crags Magnetic Putty Safety

Retailer Safety

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Speks

At Speks, we take adult fun seriously. But we also take safety seriously.  While our products are safe with proper use for adults, they must be kept away from all children. If magnets are swallowed or inhaled, they can lead to serious injury and even

Safety

What do I do with your products?

What are Speks made from?

Are Speks a knockoff of Buckyballs?

Can I order spare balls or pieces?

How do I clean a sticky Gump?

Why do my Supers look scratched?

Why do my hands turn black after playing with Crags?

Product Questions

When will my order ship?

How long will it take to get my order?

What’s the status of my order?

When I track my order, why does it show that tracking or a label has been created, but it has not been picked up?

How much does shipping cost?

What should I do if my order shows as delivered but I have not received it?

Where do you ship?

What if I want to change or cancel my order?

How do I make a return?

Can I make an exchange?

Orders & Shipping

What’s your return policy?

How do I make an exchange or return for something bought on your website?

What if my Speks products arrive damaged?

When can I expect my refund?

Returns & Exchanges

How does your loyalty program work?

How can I see how many points I have?

I've forgotten or want to change my password.

Account and Loyalty Club

Who are you products for?

Do your products meet all safety standards and regulations?

Why can magnets be dangerous?

Can Speks damage hard drives or magnetic keys?

Can I play with your products if I have a pacemaker?

Can my pets play with Speks’ products?

What ages are Speks magnet balls for?

What are Speks Magnet Balls made from?

Weren’t magnet balls banned a few years ago?

Do Speks magnet balls meet all safety standards and regulations?

Why are there so many warnings on Speks magnet balls and why are loose magnets considered to be dangerous?

What’s the difference between Speks and other magnet set brands like Buckyballs or Neocube?

How should Speks be safely played with and stored?

What should I do if I suspect that magnet(s) were swallowed or ingested?

Is there anything my medical professional should know when considering treatment options for magnet ingestion?

Do Geode, Helix, Fleks, and Spokes meet all safety standards?

Why are there so many warnings on Geode, Helix, Fleks, and Spokes and why are magnets considered to be dangerous?

What are Crags Magnetic Putty made of?

Do Crags meet all safety standards?

Why are there so many warnings on Crags and why are loose magnets considered to be dangerous?

What retailers are allowed to sell Speks products?

How should Speks products be sold in retail stores?