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<p dir="ltr" id="isPasted"><span style="text-decoration:none;">Our warehouse starts processing orders right away, and it usually ships within 48 hours. Orders to U.S. military bases, Hawaii, Alaska, Puerto Rico, and other U.S. territories need extra processing and can take up to 10 additional business days to arrive. During the holidays or after a big promo, processing can also take a bit longer &#x2014; your order is still on its way!</span></p>

Our warehouse starts processing orders right away, and it usually ships within 48 hours. Orders to U.S. military bases, Hawaii, Alaska, Puerto Rico, and other U.S. territories need extra processing and can take up to 10 additional business days to ar

When will my order ship & how do I check its status?

Orders & Shipping

What do I do with your products?

What are Speks made from?

Are Speks a knockoff of Buckyballs?

Can I order spare balls or pieces?

How do I clean a sticky Gump?

Why do my Supers look scratched?

Why do my hands turn black after playing with Crags?

Can I clean my Speks?

Why are there air bubbles in my Gump?

Product Questions

How long will it take to get my order?

What’s the status of my order?

When I track my order, why does it show that tracking or a label has been created, but it has not been picked up?

How much does shipping cost / Why is shipping so expensive?

What should I do if my order shows as delivered but I have not received it?

Do you ship outside the United States?

Can I cancel or change my order before it ships?

How do I make a return?

Can I make an exchange?

Is there a minimum order amount?

Can I add items to an existing order?

Will I be charged sales tax?

Is your site secure?

My organization is tax-exempt. How do I place a tax-exempt order?

Can I ship to a P.O. Box?

Can my order be delivered to a U.S. military base?

What’s your return policy?

How do I make an exchange or return for something bought on your website?

My Speks arrived broken — what do I do?

​How long does it take to process my return?

Does my return need to be in perfect condition?

Returns & Exchanges

Notice of Loyalty Program Discontinuation

Account and Loyalty Club

Who are you products for?

Do your products meet all safety standards and regulations?

Why can magnets be dangerous?

Can Speks damage hard drives or magnetic keys?

Can I play with your products if I have a pacemaker?

Can my pets play with Speks’ products?

General Product Safety

What ages are Speks magnet balls for?

What are Speks Magnet Balls made from?

Weren’t magnet balls banned a few years ago?

Do Speks magnet balls meet all safety standards and regulations?

Why are there so many warnings on Speks magnet balls and why are loose magnets considered to be dangerous?

What’s the difference between Speks and other magnet set brands like Buckyballs or Neocube?

How should Speks be safely played with and stored?

What should I do if I suspect that magnet(s) were swallowed or ingested?

Is there anything my medical professional should know when considering treatment options for magnet ingestion?

Speks Magnet Ball Safety

Do Geode, Helix, Fleks, and Spokes meet all safety standards?

Why are there so many warnings on Geode, Helix, Fleks, and Spokes and why are magnets considered to be dangerous?

Geode, Helix, Fleks, and Spokes Safety

What are Crags Magnetic Putty made of?

Do Crags meet all safety standards?

Why are there so many warnings on Crags and why are loose magnets considered to be dangerous?

Crags Magnetic Putty Safety

What retailers are allowed to sell Speks products?

How should Speks products be sold in retail stores?

Retailer Safety

Safety

How can I edit a bundle once I have added to cart?

Why are Gumps excluded from the build your own bundle?

Why do I have to add / can I only add 4 products to my bundle?

If I buy more than 4 products but not in the bundle can I still get a discount?

If I bought 4 products but didn't buy a bundle, can you still give me the 15% off discount?

Build Your Own Bundle

When will my order ship & how do I check its status?Updated 2 months ago